Refund & Returns Policy
Last Update: November 21, 2024
At LASH PALACE PROFESSIONAL, SOCIEDAD LIMITADA, we are committed to ensuring your satisfaction with every purchase. This Refund & Returns Policy outlines the terms and conditions for returning items and requesting refunds. By purchasing from our website, you agree to this policy.
1. Eligibility for Returns
a. Products are eligible for return within 14 days of receipt.
b. Items must be unopened, unused, in their original condition, and in the original packaging.
c. Certain items, such as personalized products, perishable goods, or hygiene-sensitive items (e.g., opened cosmetics), may not be eligible for return unless defective.
2. Return Process
a. To initiate a return, please contact our customer support team (contact information at the bottom of the page) with the following information:
i. Order number.
ii. Reason for the return.
iii. Supporting documentation or images (if applicable).
b. After approval, we will provide instructions for returning the item, including a return address.
c. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
3. Refunds
a. Refunds will be processed once the returned item is received and inspected.
b. Approved refunds will be issued to the original payment method within 7 business days.
c. Original shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
a. Exchanges are subject to product availability.
b. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
5. Non-Returnable Items
The following items are not eligible for return or refund unless defective:
a. Personalized or customized products.
b. Items marked as "final sale" or "non-returnable" at the time of purchase.
c. Opened or used hygiene-sensitive items.
6. Damaged or Defective Items
a. If you receive a damaged or defective item, please notify us within 7 days of delivery.
b. Provide supporting documentation, including photos of the item and packaging.
c. We will replace the item or issue a refund at no additional cost to you.
7. Late or Missing Refunds
a. If you have not received a refund after the stated processing time, please:
i. Check with your bank, PayPal or credit card provider, as processing times may vary.
ii. Contact us for assistance.
8. Contact Information
For any questions or concerns regarding this policy, please contact us:
Business Name: LASH PALACE PROFESSIONAL, SOCIEDAD LIMITADA
Website Name: www.LashPalace.com
Email: [email protected]
Phone: +34 677 57 96 45
Address: 3 Avenida de Manolete | Marbella, Nueva Andalucía, 29660
NIF /VAT: B56604580
EPR Germany: DE1016078979719
WEEE Registration Number: 12371
Business Registration Number: 23137683