Frequently Asked Questions
🛍️ About Our Products & Services
- What does Lash Palace offer?
We specialize in advanced eyelash extension technology, premium lash care products, and expert education — blending Japanese innovation with European craftsmanship. - Where are your products made?
All products are created, crafted, and manufactured in premium countries: Spain, Germany, Italy, Japan, and South Korea. - Who can shop at Lash Palace?
Our store serves individual customers, beauty professionals, and salon businesses. - Do businesses receive special pricing?
Yes, registered businesses enjoy discounted rates based on total spend. - Do you offer training or certification?
Yes! Learn via our Online Academy, train at our In-House Academy, or schedule on-site sessions with our Master Trainers. - Can I open a Lash Palace franchise?
Yes — our franchise model is launching soon.
🌍 Shipping & Returns
- Which countries do you ship to?
France, Italy, Germany, Netherlands, Belgium, Sweden, Austria, Finland, Hungary, Ireland, Luxemburg, Poland, Slovenia, Liechtenstein, Cyprus, Denmark, Greece, and Norway. - How long does shipping take?
2–7 business days depending on location. - Do you ship to the USA?
Coming soon! Our U.S. warehouse in Miami will handle domestic orders. - What is your return policy?
30-day returns for unused, unopened items. See our Return Policy.
💳 Payments & Subscriptions
- What payment methods do you accept?
We accept credit cards and PayPal. More coming soon. - Do you offer subscriptions?
Yes — a subscription service will launch soon.
🌟 Lash Extensions & Aftercare
- How long do Lash Palace extensions last?
4–6 weeks with proper care. Refills recommended every 2–3 weeks. - Is your UV LED technology safe?
Yes — it cures in just 2 seconds and protects natural lashes. - Will extensions damage my lashes?
No. Applied and removed properly, they're completely safe. - How should I remove lash extensions?
Use our Lash Remover or visit a trained technician. - Can I wear makeup with extensions?
Yes — use oil-free products only. - How do I care for my lashes?
Clean daily with our Lash Cleanser and brush gently.
✨ Product Quality & Brand Values
- What makes Lash Palace products different?
- 🌍 Made in Spain, Germany, Italy, Japan, South Korea
- 🧪 Clinically tested & safe for sensitive eyes
- 💧 Oil-free & pH-balanced
- 🌹 Infused with rose water
- 🌱 Vegan & cruelty-free
- 🚫 Paraben-free
- ♻️ Eco-conscious packaging
🤝 Affiliate Program
- What is the Multi-Level Affiliate Program?
Earn commissions from direct referrals (Level 1), their referrals (Level 2), and their referrals (Level 3). - How do I join?
Sign up on our website, accept the terms, and access your affiliate dashboard. - Is it free?
Yes — no fee to join. - Do I need to make sales to stay active?
Yes — at least one direct sale per year is required. - Why verify identity?
To prevent fraud and ensure program integrity. - Are there tax requirements?
Yes — we’ll inform you based on your location. - What materials are provided?
Marketing kits, brand guidelines, and a content library — all in your dashboard. - Can I use paid ads?
Yes, for your own account. No impersonation allowed. - Promotion restrictions?
No adult or gambling sites. Respect brand guidelines.
⚖️ Are You an MLM or Ponzi Scheme?
No — Lash Palace operates a Multi-Level Affiliate System, not a pyramid scheme or MLM.
✅ Our system:- Real product sales & lifetime commissions
- Free to join, no fees or inventory purchases
- B2B and B2C sales opportunities
- Transparent and sustainable structure
- A recruitment-focused scheme
- Built on unrealistic promises
- Requiring upfront investments
- Vague about how money is made
🏙️ Salon Locations & Expansion
- Where are your salons located?
We currently operate in Marbella, Boca Raton, Milan, and Tokyo. New salons are opening soon in New York City and Milano.